FAQs

You Asked, We Answered

Q: What type of audio equipment do you offer?

A: We design and manufacture professional karaoke and KTV equipment, including wireless microphones, KTV processors, mixing amplifiers, karaoke speakers and KOD song systems.

Q: Where can I find the manual for my product?

A: For environmental reasons, printed manuals are no longer included in the box. You can download the PDF manual for your model from our Downloads page.

Q: How do I get new songs for my KTV machine?

A: Since May 2013, downloading new songs on all of our KTV machines requires a song subscription. Please contact your local dealer to subscribe.

Q: Do your products come with a warranty?

A: Warranty terms vary by product. Please contact us with your model number for details.

Q: Can I get technical support?

A: Yes. Our support team can help by email, phone or live chat. Email info@singerschoiceusa.com or call +1 (737) 710-1866.

Q: What payment methods do you accept?

A: Please contact us or your local dealer for available payment options.

Q: Do you ship, and how much does shipping cost?

A: Shipping options and rates depend on your location. Please contact us for a quote.

Q: Can I return a product?

A: Please contact our support team before returning any product so we can help with your request.

Q: Do you sell outside the United States?

A: Our products are sold through dealers around the world. Please contact us to find a dealer near you.